Unprofessional

On 02 December I visited the FNB branch in Welkom and app**** fora credit card. I submitted all documentation to Martin Lennon the consultant who helped me. He told me that I will have my credit card in hand in 48 hours. On Friday 05 December the credit department phoned me and said that Martin only emailed the bank statement partof september and that I need to fax the rest of the statement to them. At my own cost, I faxed it through at 12:30 on Monday 07 December. On Tuesday 08/12 I phoned *** after I posted a complaint on FB and RB Jacobs told me to email him so he can escalate the problem. When I phoned them on tuesday the lady told me all documents were received. Now today ar 10:20 they phone me AGAIN to say the documents are still not there. Where are they? I have faxed it through AND submitted them manually. If FNB does not want any more clients, just say so. Then I can find a financial institution who would love to have me as a loyal client. I am enraged, disgusted, humiliated and shocked at the way FNB handles prospective clients. And who is this RB Jacobs. Maybe HE should phone me and explain what's going on.