1 reviews | Active since Jul 2018
Unprofessional
I was under debt Review for a while. But it did not work for me. As it seemed that I am more in debt then I was before the review. I cancelled my debt review.
FNB contacted me with regards to arrangements for my loan. Before I could make arrangements they deducted an amount of R1594.00 from my FNB cheque account on 17 July and another R621.85 on 18 July without my consent.
I contacted them for arrangements but they say that the amount cannot be refunded. How can they deduct money from my account without me giving them my consent? I am left with no money for the rest of the month.
What am I to do?
Good Day Sheronne Small ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to Debt review to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Sheronne Small ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to Debt review to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***