1 reviews | Active since Jun 2017
Unprofessional
November 2017 an arrangement had been made with a lady by the name of Christine Mabusela. That I would have to make payment of R50 for the next 3 months to avoid any interest on my account. I've made payment as arranged but just the other day I recieved an e-mail stating the following "Dear NAIDU JAANENEE Account Number: Our ***
FNB SPEND Account Your balance as on 2 March 2018 is R41,681.21.
Our offer to you We act on behalf of our client FNB Loans
We are willing to accept R41,681.21 as full and final settlement payable within 7 days upon date of this e-mail. Alternatively pay R100 within 7 days to activate future settlement offers and contact us for further payment arrangements. Contact Anders Inc on (012) ********** to confirm.
Urgent Notice!!! Continued failure to pay this account will result in further interest added to the account and possible summons. " I don't understand how FNB can address me in this manner when I've done exactly what was agreed upon in our arrangement.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)