Unprofessional

I tried to resolve a difficulty i was experiencing and contacted the FNB business call centre.

After trying to resolve my issue, the gentleman indicated that i should hang on while contacts online backing. Instead, he immediately transferred me to a voice prompt, and the call disconnected. I was waiting on the line for about 13 minutes and then he drops my call?! This is unprofessional. Honestly, no wonder Capitec is taking business from the big 4 banks. Service is poor at FNB. I cant wait until Capitec has business banking. FYI, my call ended at about 6:06pm, if you really care about following up on this issue.