1 reviews | Active since Sept 2017
Unprofessional
New card ordered is being delayed, the staff is reluctant to update me on the progression of the replacement card after I specifically informed them that I need it as I am going to Dubai. A fnb Cradock consultant called me, named: Luyama Charles and was very rude to me, showing no remorse from their side. They said that it would take 5 days, its been almost 2 weeks.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)