Unprofessional

<p>Okay first off I had a personal loan with fnb which I contacted them to settle at the end of March and it was processed. Come end of March they settle the loan and still go on to charge me the monthly installment but that's fine because I contacted them to reverse it and it was done.. even so they return part of the money and some of it they don't return. I then contacted them again to refund me and they did and now end of April they go on to deduct the money in my account for the same loan I finished paying in March. This is really frustrating for me because it's costing me. A debit order is not free and I have other debits and if I miss them I have to pay for me. I'm getting charged for the mistakes of fnb and they need to start taking responsibility.</p>