Unprofessional

<p>Yesterday 24 Nov 2016 i went to see the bank manager about a personal matter. Andrew February was very friendly and really professional (what is expected from n bank manager). My personal issue had to do with one of the employees. Andrew explained to me the rules of the bank in terms of seeying or speaking to one of his employees during business hours. I fully understand and he suggested to me that he will ask the employee to phone me as soon as the individual is available. That made perfect sense to me and again, Andrew handled the situation very professional. The issue was resolved as the employee was free for a few minutes. I left with new respect for FNB. Later during the day i phoned to speak to Andrew but he was busy. I just wanted to know from him if the employee was okay and that the employees work was not influenced by my presence this morning. Another employee Asheya answered the phone. I said who i was and she responded with "yes i know who you are". I asked her if the employee was okay and she responded with "no the employee is not okay, what do you think!!" Asheya started to tell my about me being wrong to come to the employees work. I trried to stop her by saying Andrew already explained everything to me. Asheya tone of voice was very unprofessional. There is nothing wrong to be friendly and say what you have to say, but she could not. This morning 24 Nov 2016 she phoned me on my cell to tell me she was not unprofessional. Her unprossional tone of voice was back. You cant not say one thing and act another way. This is a bad lable on the name of FNB Montague Gardens. Doesnt matter what happened, a FNB employee must always be professional. Thank you Andrew for showing such excellent professionalism, to bad Asheya could not do the same. </p>