Unproessional and Unhelpful staff

<p>I have been phoning FNB from september and speaking to a thousand different people to change my debit order dates from the 25th of the month to the last day. And everytime I get told it takes these days and those days to be activated. Last month I got chared for an unpaid that went off and they told me that was sorted out. So I wanted to make sure the other acc I have with them has also changed, only to be told it will take 12 DAYS by Lauretta at the loans department and then she went off at me telling me not to shout at her, saying that if I dont want her help its fine! And according to my calculations 12 WORKING days from today is not even month end yet. And when she said 12 DAY, she didnt say WORKING days. I just fiured that to be. Still she didnt want to change the date for me for this month, says it will only be for next month meaning I will get another unpaid messing up my credit record!!!!!</p>