UNPLEASANT SERVICE

Good day Sir / Madam<br> <br> In February 2015 I moved my bank from Fnb to Capitec bank. My fnb account <br> Is still open. <br> <br> I've taken out a temporary loan with Fnb in December 2014 which was paid<br> in January 2015. However this amount is now reflecting on my credit record as unpaid<br> and is affecting credit score.<br> <br> I've phoned Fnb this morning 26 May 2015 on *** and spoke to Palesa. She <br> Authenticated me and told me they will send a paid up letter to my e-mail address<br> then I have to forward it to the Bureau's. After an hour when I didn't get any response I called<br> back and was told that I have to go to the branch my information could not be accessed.<br> <br> In the First place I wasn't given any explanation as to why the outstanding amount was not updated.<br> Secondly I can't see why I should update my information with the credit bureau when it was Fnb's fault.<br> Thirdly, nobody even try to call me and tell me that the letter won't be send to me and that I should go<br> to the branch until I called. <br> <br> I really had a terrible experience with Fnb.<br> <br> You should look at your service.<br> <br> Regards<br>