Unpaid items charges day light *******!!!

I am honestly very frustrated with fnb and their agents who do not understand their job!! I have been transferred from agent to agent.

I made a reversal of a debit order for the amount of R467.72 debited on 25/07/22 on the fnb which was reversed. On the 10/08/23 it debited again and i was charged an amount of R200 by the bank for that amount being paid and there were not funds on my account. First of all why was the amount debited again after being disputed??? Secondly now that i stopped the debit and reversed it again the bank needs to credit my account of this R200!!!

Yesterday fnb charged an amount of R68,25 which i do not understand where it comes from. It was reversed but i was charged R105 for the unpaid item!

My account is now sitting at -R356 all for charges that were not even supposed to have gone out of my account!!!

Are you people making money out of our poverty even though we pay for your services on top???? I have been using this account for years!!! This is the thanks i get???