QL
Quintus L

1 reviews | Active since Jul 2011

04 Jun 2019, 09:03

Unpaid items charged - ****************

I’m usually a proponent for FNB and have been happy with them for many years. However, this last month I was absolutely shocked at the amount I was charged for unpaid debit order items. My salary was transferred 1 day late into my account and reflected a day after the debit orders went off. To allow the debit orders to go through I was charged a hefty R120 per transaction. For 6 transactions this amounted to R720. Although I appreciate the debit orders being processed I feel that it’s absolute **************** when the funds were in my account a day later. It has certainly left a bad taste for a bank that I am very loyal to.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Jun 2019, 10:52
Official
 Good Day, 
 We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback. 
Kind Regards, Hello Peter Complaints Team ***