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Lyndol L

1 reviews | Active since Mar 2009

03 Jan 2018, 09:35

Unpaid items

This is the third time I am experiencing a problem. I have a premium cheque account with FNB without an overdraft. I noticed that FNB charges 'Items paid no funds' is supposed because they honor a transaction I made when I had no funds. The issue here is that i have never used my card with no funds available and i make sure my pending purchases will be honoured. There is something wrong with the banks response time as sometimes i wake up with a negative because they take 5 days to show a purchase. I do not want them to honour a purchase if there are no funds. Why must i pay R110 for an item that maybe cost me R25 because they do not update their system efficiently? This has been an ongoing problem for the past 3 months. I want all the debited amounts refunded to me. The last lot of unpaid fees I had debited was R990!!!! of which i only recieved R400.00 back . I was told this would be done as a "once off" as if they are doing me a favour??!!! I have checked my account this morning and have items pending which at the time I had funds available. How many thousands of rands am I going to be charged, I am too scared to log into my bank account to see. I have already made plans to downgrade my account but if the unpaid fees are not reversed, i will be closing my fnb account and moving somewhere else and will also lodge a complaint with the banking ombud. How on earth can you charge a penalty fee for something where you at that time had the money and how does FNB honour transactions if there are not funds in the account when a debit order comes off! This is day light *******, not a value added service. I do not have an overdraft as i am under DR . Please correct uregnly!

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jan 2018, 11:05
Official

Hello lynlyo,

We truly regret taking note of your experience and the frustration this has caused.

Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

LL
Lyndol L's update03 Jan 2018, 14:34
Reviewer Update
Thank you. That I will accept, however, what now becomes of all the payments / transactions made recently? I have proof on my app massager stating my balance and available balance at the time purchases made clearly showing I had available funds, however, these have not cleared on the banks side yet. I will not accept that I need to pay R110.00 for each of these transactions. The fee has not yet been charged to me but based on my statement, Im assuming that I am in for a nasty surprise. As mentioned, how can you charge me a fee for insufficient funds when at the time of purchase the funds were available? Also, please explain how a transaction is authorised when there is not enough funds in the account to honour it. I did not ask for this "value added service". This was never told to me when I took out my premier cheque account. This is not treating the customer fairly. Please advise. I eagerly await a response. Lyndol Lyons -----Original Message----- From: FNB Premier ********** Sent: 03 January 2018 02:01 PM To: Lyndol Tayler ********** Subject: ********** NF Good Day Ms Lyons Thank you for your recent communication with FNB. I acknowledge receipt of your complaint. With reference to your complaint regarding the Honoring fees charged on your Premier cheque account, please note that as mentioned in your complaint a "once off gesture of goodwill" for an amount of R495.00 was refunded and credited into your account . Based on the above please note that your request for a reversal was unsuccessful. Regards, Bonolo Pelesa This email is subject to a disclaimer. Visit the FNB website and view the email disclaimer by clicking the ?About FNB + Legal? and ?Legal Matters? links. If you are unable to access our website, please contact us to send you a copy of the email disclaimer.