1 reviews | Active since Sept 2014
Unpaid item charges?????
Let me start by saying " FNB is charging us fees for items we don't know about, please go through your bank statement"
Ok.. so let me explain... on the 17th of October 2017 i make an online purchase for a mere R129 at takealot, the money gets debited from my account (meaning the monry is gone, FNB has reserved that amount for takealot and my balance has gone down by R129).... Now listen to this!!!! Because Takealot is a merchant that only debited it on the 20th of October 2017, where at that date my account had less than that, I get charged an unpaid item fee of R110. (However FNB have taken the amount from my account on the 17th). I query this an they get some half witted clown to respond, I am a private banker paying exorbitant fees and this is what I get??? I need to take this up with the Banking Ombadsman.... My question to this is (that none of the clowns at FNB can answer).... why charge me an unpaid item charge when you have already deducted the amount from my account. PLEASE GUYS GO THROUGH YOUR BANK STATEMENTS..... THIS BANK IS RIPPING US OFF AND NEED TO BE BROUGHT TO BOO****!
Hello MarciMarc ,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello MarciMarc ,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day
Thank you for your feedback.
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
Thank you for your feedback.
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
