cA
cherilee A

1 reviews | Active since Nov 2015

10 Oct 2017, 17:43

Unpaid item charge

on the 14th September i paid R1000 into my account . swiped at baby boom Tokai for R330. the payment for baby boom was only processed the 22nd of September and at the time i had little or no money in my account which meant it went it a minus . Fnb then decided to charge me R110 for this . i am failing to understand why i got charged when initially when i made the payment on the 14th with my bank card i actually had money in my account and have the incontact email to prove it . i called the call center and the agent decides to tell me i had no money in my account when i made the purchase for R330 ,how the hell can i make a purchase with no money in my acc . i had money its just that the payment was only processed 8 days later which again is not my fault so why the hell am i being charged R110 for this . i am not standing for this and want that charge reversed

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Oct 2017, 08:40
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)