1 reviews | Active since Nov 2015
Unpaid item charge
on the 14th September i paid R1000 into my account . swiped at baby boom Tokai for R330. the payment for baby boom was only processed the 22nd of September and at the time i had little or no money in my account which meant it went it a minus . Fnb then decided to charge me R110 for this . i am failing to understand why i got charged when initially when i made the payment on the 14th with my bank card i actually had money in my account and have the incontact email to prove it . i called the call center and the agent decides to tell me i had no money in my account when i made the purchase for R330 ,how the hell can i make a purchase with no money in my acc . i had money its just that the payment was only processed 8 days later which again is not my fault so why the hell am i being charged R110 for this . i am not standing for this and want that charge reversed
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
