1 reviews | Active since Dec 2010
Unpaid fees for thier debit orders
<p>In November 2016 i raised a concern about FNB debit orders going off early on my account or they go off even though i already paid. It happened again this month and the last time I was charged R100 for failed debit order and today R75, i want this month back as they know when my salary comes into my account yet they try to debit earlier. I sent a query via contact us on the website and two month later no-one has contacted me yet.</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)