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mv.radebe mv.radebe

1 reviews | Active since Nov 2016

03 Nov 2016, 10:08

unpaid fee for stuff i bought 5 days before

<p>I am charged 3 honoring fees of R75 each (R225) for purchases i made friday ,srtday and days back .. according to the rude call center agent Craig Naidoo it was because of the purchase i made 5 days ago .. How is that possible cause the money was deducted from my account the moment i did the swipe. your accounts don't update on time then I am charged for it ? if its kfc ,bp tom jones or ITunes that did their banking late ,then hows that my problem ?? you guys encourage us to pay by our cards instead of withdrawing money then pay cash ,knowing very well that all you want to do is **** us with unpaid or honoring fees ..The minutes you see that a customer is facing financial problems that month ,u just jump in to give her even more fees that she deserve ..I can see i have 2 honoring fees already for vodacom and nedbank .. i dont need you to add on them again ...</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Nov 2016, 11:30
Official

Good Day

Thank you for taking my call earlier to acknowledge your posting.

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)