JP
Jeannette P
1 reviews | Active since Dec 2017
29 Mar 2022, 08:38
Unpaid fee??
Why am i changed for unpaid fee when i have left enough for my debit orders to go through.
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Jeannette P's updateReviewer Update
30 Mar 2022, 13:08Thank you for the breakdown of the transactions but i am not happy about several things.
This does not help resolve the issue.
I did a withdrawal on Sunday and according to your fee structure it is R2000 thereafter R1.20 per R100. i was charged R88 for that transaction, WHY?????????
Another thing i wanted to query is that i only transact for a few days after my salary is deposited so every card transaction is deducted the same time although it might not reflect on the same day according to the bank statement. These transaction reflect after the actual date and this is well over 24/48 hours but guess what i see there is a charge of R90 for ''ITEMS PAID NO FUNDS'' i definitely had funds to make purchases.
I tried several times on various communication channels to get hold of someone to assist with these queries and in my secure chat i mentioned i need to speak to someone directly regarding this issue. and no one has contacted me.
I trust you guys to keep track of my funds or maybe you are not the bank i should be transacting with.
This does not help resolve the issue.
I did a withdrawal on Sunday and according to your fee structure it is R2000 thereafter R1.20 per R100. i was charged R88 for that transaction, WHY?????????
Another thing i wanted to query is that i only transact for a few days after my salary is deposited so every card transaction is deducted the same time although it might not reflect on the same day according to the bank statement. These transaction reflect after the actual date and this is well over 24/48 hours but guess what i see there is a charge of R90 for ''ITEMS PAID NO FUNDS'' i definitely had funds to make purchases.
I tried several times on various communication channels to get hold of someone to assist with these queries and in my secure chat i mentioned i need to speak to someone directly regarding this issue. and no one has contacted me.
I trust you guys to keep track of my funds or maybe you are not the bank i should be transacting with.
JP
Jeannette P's update30 Mar 2022, 13:08
Reviewer Update
Thank you for the breakdown of the transactions but i am not happy about several things.
This does not help resolve the issue.
I did a withdrawal on Sunday and according to your fee structure it is R2000 thereafter R1.20 per R100. i was charged R88 for that transaction, WHY?????????
Another thing i wanted to query is that i only transact for a few days after my salary is deposited so every card transaction is deducted the same time although it might not reflect on the same day according to the bank statement. These transaction reflect after the actual date and this is well over 24/48 hours but guess what i see there is a charge of R90 for ''ITEMS PAID NO FUNDS'' i definitely had funds to make purchases.
I tried several times on various communication channels to get hold of someone to assist with these queries and in my secure chat i mentioned i need to speak to someone directly regarding this issue. and no one has contacted me.
I trust you guys to keep track of my funds or maybe you are not the bank i should be transacting with.
This does not help resolve the issue.
I did a withdrawal on Sunday and according to your fee structure it is R2000 thereafter R1.20 per R100. i was charged R88 for that transaction, WHY?????????
Another thing i wanted to query is that i only transact for a few days after my salary is deposited so every card transaction is deducted the same time although it might not reflect on the same day according to the bank statement. These transaction reflect after the actual date and this is well over 24/48 hours but guess what i see there is a charge of R90 for ''ITEMS PAID NO FUNDS'' i definitely had funds to make purchases.
I tried several times on various communication channels to get hold of someone to assist with these queries and in my secure chat i mentioned i need to speak to someone directly regarding this issue. and no one has contacted me.
I trust you guys to keep track of my funds or maybe you are not the bank i should be transacting with.