Unpaid ebucks

I've been a client with fnb for more than 20 years. In december i app**** a few days before pay day for a temp loan. By the end of december I've noticed that the debit still didn't go off and the funds are available. I tried several times to see on the app is there no way i can't make a payment on the app but it didn't give me the option. By end of january they send me sms that my account will be handed over if payment is not made,keeping in mind that the funds are still in my account.i than phoned temp loan department to ask them to debit the money as the money is in my account,than they only took some of the money not all,than i had to phone them again to debit the balance. January i didn't receive decembers ebucks,feb i didnt receive ebucks,March i didnt receive ebucks,i than enquire to ask why im not receiving my ebucks,ebucks dept informed me that on the system it shows that my temp loan is not in good standing order,i have to phone temp loan and get a settlement letter and forward it to bucks,i did so and forward the letter to ebucks...than again April i didn't receive my ebucks,i phoned again to enquire,ebucks informed me that my temp loan is not in good standing order,but they will contact temp loan department to clear my profile, a few days after that i receive an email from temp loan department to state that the matter has been resolved and I'll receive my ebucks. On the 10 the of May i didn't receive my ebucks,i than locked a complain with ebucks and temp loan. Ebucks phoned me and said that they see the letter on the system temp loan has to clear my profile on their side,a day after that temp loan phone me to tell me that they can see on the system that my temp loan is not in good standing order...really now,a person working for the department can't see that the loan has been paid...today temp loan sends me an email with the attachment of the paid up loan but still stating that my temp loan is not in good standing order...really now,how can such a big financial institution have so many *********** people,and because of this i have a bad credit profile and i also don't receive my ebucks