MP
Mmakate P

1 reviews | Active since Nov 2015

28 Dec 2017, 10:24

Unpaid Debit Order

I have a cheque account with Fnb,a product that does not have credit facilities. Three debit orders were due on my account yesterday 27 December 2017. A R1000 direct transfer was made from an Fnb account at around 21:17 in the evening.I even received confirmation that the transaction was successful also checked my cellphone banking and funds were reflecting. This morning I received notification that all 3 debit orders were off. I was R14 in the red and I adjusted immediately by transfer to bring my account into a credit balance. Around 08:40 I then received two notifications that two debit orders were returned.Having called the call centre I was advised that the R1000 transaction only cleared this morning.Sabelo(client services)& Ivan(supervisor) advised that deposits Fnb to Fnb can take up to 24 hours to reflect. My question is how come when I checked my balance it reflected as available then now debit orders are unpaid. How is it that my bank can clearly see that I ensured that my debit orders are covered sufficiently yet by some banking technicality I am disadvantaged by having to pay unpaid fees. I need my bank to help me reverse the two unpaid fees of R100 each as I cannot afford these and also ensure that the 2 reversed debit orders are paid. Is it too much to ask for? taking into account that I made means to make sure that my account had sufficient funds before midnight. Dissatisfied client

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Dec 2017, 12:18
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)