Unpaid Claims

Hi FNB.

We've had a funeral cover for 2017. And we've neve missed a payment. On the 7th of February our beloved granny passed. The monday we made our way to the branch (Bela-Bela) to try and claim in order to start the funeral procedures and for our granny to be laid to rest with dignity.

However once the process begun we got news for a consultant by the name of Emmanuel that our cover was cancelled, and we were not aware of that. Upon proper investigation this is what we found:

1. FNB was the one that cancelled the cover without our knowledge or permission to do so.

We do not want to get lawyers involved can this to drag for the longest time.

Dear FNB please contact me here *** to fix this, we are in debt cause of the delay of payment from your end.

Looking forward to hearing from you.