Unpaid cashflow relief loan

I have a loan with Wesbank. My salary has been cut off because of covid, I then app**** for the cashflow relief at FNB which was approved on ***5. To my suprise, on ***5 a debit order went off from my usual account. I called wesbank to enquire about this and request for a refund because it means i have paid twice, wesbank advised that i call FNB since they havent got anything from them. I called FNB on ***8 & I wasnt helped, they said I must give it some time before it reflects on wesbank. On ***9 I lodged a complain here on the website, a consultant called to say they have received my message and the matter should be resolved within 24-48 hours. I didn't receive anything after that till this day. I called wesbank again today and they said they still have not received anything and as a result they can't process a refund, my account will be in arrears, I should call FNB again. I called FNB, all the numbers they have on the website and had to wait in line for 2 hours, some lines were dropped/disconnected and I kept on trying again until I got hold of someone who said FNB has not paid wesbank. This is really frustrating because it is affecting my other debit orders and expenses which I can only pay for with the money that was taken from my account. It's been 10 days and it does not look like this will be resolved anytime soon and no one seems to have a straight answer regarding this matter. I really need help so I can get the money back, my life is on hold. I am really disappointed with FNB, as I assumed that they will be considerate this period.