Unorganised

Towards the end of January I called into Premier Banking to reverse a debit order that had gone off of my account. I was logged into my account and we tried it from there but we could not do it as, according to the person I was on the line with, the way that the debit order was set up it could not be done and that I had to complete a debit card dispute form. It was emailed to me, I completed it and sent it in. I kept trying to follow up and I was asked to be patient until eventually I was told telephonically that it takes 30 days and that I should follow up then if there was still no response. I finally got a response yesterday (9 March) that I should \kindly refer transaction branch 560 - for branch or region - we deal with ATM queries fro trxn branch 802 only". I waited more than 30 days just to be told that that part of FNB does not deal with my request even though I was told to use that channel. What kind of service is this??? Oh"