1 reviews | Active since Feb 2018
Unnotifified account blockage
I am writing to express my deep dissatisfaction with the recent experience I had with FNB. I have been a loyal customer for many years, and I am extremely disappointed with the level of service I received on [date of incident].
On [date of incident], my husband’s bank account was blocked without any prior notification. There was no email, SMS, phone call, or letter to inform us of this action. This lack of communication caused significant inconvenience and embarrassment for my family and me.
While dining at a restaurant with my children, I was unable to pay for our meal due to the blocked account. This situation was humiliating, and I had to contact my husband, who had to rush to the restaurant to make the payment in cash. Following this, we had to walk 7 kilometers to the nearest FNB branch to resolve the issue, as we had no money for groceries or transportation.
This experience has left me utterly disgusted and disappointed with the unprofessionalism displayed by FNB. I expect a bank of your stature to handle such matters with more care and consideration for your customers.
I request a thorough investigation into this matter and an explanation for the lack of notification. Additionally, I seek assurance that such an incident will not occur again in the future. I also expect appropriate compensation for the inconvenience and distress caused to my family.
I look forward to your prompt response and resolution of this issue.
Yours faithfully Lynn
On the 16th of October 2024, we visited the branch to open a business account. A consultant verified our documents and confirmed that everything was in order. We were then assisted by a consultant named Brandon, who proceeded to open the account for us. We deposited R500 and were informed that we could collect our business card after five business days.
On the 19th of October, I collected the business card, but a consultant noticed an issue. After a private discussion with a colleague, she assured me that it was not my concern and that I had nothing to worry about. However, a few days later, I received an email indicating an issue with the constitution. I returned to the branch on the 26th of October to submit the necessary documents and was once again assured that everything was in order.
I phoned the branch on Monday, the 28th of October 2024, and was informed that it would take 2-3 business days for the account to be active. Today, on the 31st of October 2024, I called again and was told that the minutes of the meeting were incorrect. This ongoing issue has caused significant inconvenience and frustration due to the unprofessional and *********** handling by your consultants.
I am extremely disappointed with the level of service provided and the repeated delays in activating our business account. I request immediate resolution of this matter and appropriate compensation for the time and energy wasted due to your staff’s inefficiency.
I look forward to your prompt response and resolution of this issue.
Yours faithfully,
On the 16th of October 2024, we visited the branch to open a business account. A consultant verified our documents and confirmed that everything was in order. We were then assisted by a consultant named Brandon, who proceeded to open the account for us. We deposited R500 and were informed that we could collect our business card after five business days.
On the 19th of October, I collected the business card, but a consultant noticed an issue. After a private discussion with a colleague, she assured me that it was not my concern and that I had nothing to worry about. However, a few days later, I received an email indicating an issue with the constitution. I returned to the branch on the 26th of October to submit the necessary documents and was once again assured that everything was in order.
I phoned the branch on Monday, the 28th of October 2024, and was informed that it would take 2-3 business days for the account to be active. Today, on the 31st of October 2024, I called again and was told that the minutes of the meeting were incorrect. This ongoing issue has caused significant inconvenience and frustration due to the unprofessional and *********** handling by your consultants.
I am extremely disappointed with the level of service provided and the repeated delays in activating our business account. I request immediate resolution of this matter and appropriate compensation for the time and energy wasted due to your staff’s inefficiency.
I look forward to your prompt response and resolution of this issue.
Yours faithfully,