1 reviews | Active since Mar 2011
unnescessary service fee
I created a savings account with FNB and transferred R500, only to realise it is not saving my money but its more of FNB making money out of service fee which is not helping me in any way. have sent several messages to cancel that account from their contact facility but to date they haven't. I think they are delebarately ignoring me because that is how they milk money from customers I paying too much on service fee on my cheque account already and I feel that's too much to pay also on the savings account.
Please I want this account be closed and transfer back the amount of R200 back to my account. I have tried to transfer from the share investor to the share saver account but it says no amount available. I need that R200 please
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)