unnecessary requirements and poor service

Went in to FNB at Gugulethu Square, firstly the lines to see consultants we extremely long. i stand on line the after 30 mins lady came named Nqobile Khoza i think she is the branch manager or something asking individuals on the line what they have come to do. she cam e to me and asked told her i have upgraded my account into cheque account and also opened an account for my daughter, she asked for proof of address i gave it to her , i had a letter from I dentity. she said no that letter is not acceptable, i asked i have an account with FNB AND that is my branch why am i being sent back and forth. and i just openned an account for my daughter and i'm treated badly in front of other customers. then i went back home took a proper statement went back. and the line was so long then i stand again. tehn one of the consaltant went for lunch came back with on of his friend then the friend sit down to be consulted then i called the same lady Nqobile Khoza told her why must we stand in the que for 2 hours but there are people just come and being helped, she said no that consultant is still on lunch that's why he is helping his friend. I hav never seen anything like that in my life 3 hours