Unnecessary questions

Hello Peter my name is mzukisi i was at FNB branch in Smith Street opposite Shoprite I went there to reopen an account and I was turned away by a lady who asked me questions like what am going to do with an account and I said does that information needed to open an account when you working and have other stuff you do on the side and I was told they can't help me i must leave . My ticket was 27 at 10.54 and a lady helped me.to me the service was poor cuase I had an account with FNB before since high school and I was never asked why was opening it I'm not money laundering or anything