Unnecessary processes/requirements

I just got back from FNB Sandton City branch to open a club account. I had all required documentations and explained to Candice Motloung that the other member of the club can only come to the branch to submit the documents the next day.

I was advise that both members needed to be present at the same time - this is totally unacceptable as this is the beginning of the account opening process, FNB is only going to set up a profile after which we can then both make time to call in to sign as members.

Can someone streamline this process, times have changed- its 2018. How can you expect club members to be available at the same time just for the submission of the documents and then be expected to call again when the account is open as I was advised that opening this type of an account can take up to 3 hours.

I have been with FNB my whole life but this is not Innovative @ all.

Frustrated customer.