UNNECESSARY DOUBLE DEBIT ON MY ACCOUNT BY FNB AND NOW THEY DONT WANT TO PAY BACK

<p>HI, I AM FED UP WITH FNB WHICH DOES NOT SEEM TO WANT TO HELP ME WITH MY MONEY BACK. TWO TRANSACTIONS WENT OFF FROM MY ACCOUNT FOR ONE UBER RIDE TRANSACTION. I WENT TO THE BRANCH FIRST TIME TO REPORT THE ISSUE AND I WAS TOLD TO BRING PROOF. I WENT SECOND TIME AND THE PROOF WAS GIVEN TO THE CONSULTANT FOR THE SECOND TIME. I SUBMITTED EXACTLY WHAT WAS REQUESTED AND I WAS TOLD THAT EVERYTHING WILL BE OK AND THE MONEY WILL BE PAID BACK. UBER CONFIRMED THAT THEY ONLY RECEIVED ONE PAYMENT FROM THAT DOUBLE DEDUCTION. FNB CONSULTANTS CONFIRMED THAT ONLY ONE PAYMENT WAS MADE TO UBER AND THE OTHER ONE IS WITH THEM AND THEY WILL PAY BACK. IM FED UP WITH THIS INCONVENIENCE AND HIGH LEVEL OF UNPROFESSIONALISM AT FNB. ALMOST EVERYTIME THERE IS ALWYS A DISPUTE WITH FNB AND THEY DONT SEEM TO KNOW WHAT THEY ARE DOING. I AM EVEN CONSIDERING TO CHANGE TO ANOTHER BANK DUE TO BAD SERVICE. MAY I PLEASE HAVE MY MONEY RETURNED TO MY ACCOUNT IMMEDIATELY.</p>