Unnecessary debit order cancellation fees after waiting 12 mins on call. ****py Premier Banking!

<p>I called FNB to block a debit order as premier banker, as the self service option online does not allow me to block or stop a specific "debit order *****".</p> <p> </p> <p>After holding for roughly for 12mins, I'm met by a well spoken professional. I give them my details and explain what i want blocked... ok now validation time another 3mins, back to call... then im told im going to be charged R17.00 for the "blocking service". I ask why the charge and he said its because i inititated the debit order blocking. how retarded... what the hell am i paying for in the service fees, band fees, monthly service fees, account fees, transaction fees, swip fees... etc... now and idditional R17.00 for this ??? common FNB stop robbing your clients with fees!!!</p> <p>So i ask him why the charge and he repeats. Then he said he cannot stop the charge as it out of his delgation of authority. So after 15 to 20mins and R17.00 later im ****ed off at the idiocracy of the situation!</p> <p>Of all the account service fees you charge a premier banker this is retarded. R17.00 for you to click a button. </p> <p>****py Premier Banking!</p> <p> </p>