SN
Sai N

1 reviews | Active since Oct 2012

06 Apr 2018, 10:58

Unnecessary charges charging from last 2 months on my cheque account.

Good day dear FNB, I am just frustrated with fnb and its services. I have been charged unnecessary charges since 2 months. In February got charge R 90 something as service charge for nothing and in March two types of unknown charges 1. R 40 and R 99 for service fee. I dont understand for what I am getting charged since I am already paying service charge of R 199 per month every month and I cant afford more than that. If you want to continue charging in that way, please be clear and I will go close my account at branch. This is not the kind of services I am expecting from FNB and I am the fnb account holder from last 13 years. Please refund all the charges charged from account before I spread this to wider audience on social networks like twitter and facebook.

Regards,

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Apr 2018, 15:21
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

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Regards,

Client Experience Team

Email address: ***

Tel number: ***