1 reviews | Active since Oct 2017
Unnecessary charge
I wanted to apply for a Gold Cheque Account because I had an Easy Account, so I called the FNB call centre and they advised me to rather apply for the card online because it is for free. And yesterday before I went to bed I was left with R212 and some change. When I woke up today this morning, FNB took the R140 for the card that I thought it is for free if you apply for it online. This has destroyed my urgent plans for the day and it is a shame if I am going to be charged for something that I was told it will be free online. I need my money back. I guess one cant say FNB is a good bank to use. This is so frustrating and annoying. I have to starve now for their mistake.
Hello mahlaba.slp
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Hello mahlaba.slp
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team