Unnecessary Bank Charges

<p>As a loyal FNB customer I have never received bad service from them. In fact, I encouraged my friends to switch to FNB.</p> <p> </p> <p>This bank carried my highest respect...until this month...</p> <p> </p> <p>As month end came, I transferred monies over to my credit card as I do every month. Thus the Debit order does not go off. No issue. Payment reflects early.</p> <p> </p> <p>This month the debit order went off as well, however, the monies now taken from my bank account, is frozen in Credit Card. Which leads to my debit orders not having enough money in my bank account to go off.</p> <p> </p> <p>Releasing this, I phone FNB, explain the story and request for them to HONOUR my payments as I will transfer the monies back as soon as the monies is unfrozen in my CC.</p> <p> </p> <p>I spoke to a lovely lady by the name of Nikiwe Mvumbeni. She mentioned she cannot process my request, however, she will leave a note the Credit Manager.</p> <p> </p> <p>I was indeed happy with this, expecting my Debit orders will now be honoured...</p> <p> </p> <p>Guess what - payments hopped back and I was charged! Almost R 500.00 just because I tried doing the right thing a few days earlier!</p> <p> </p> <p>And to top it all off, I have complained about this, but FNB premier just ignores this!</p> <p> </p> <p>I find this truly disgraceful.</p>