Unnaceptable Service

<p>Dear FNB,</p> <p>On Saturday, 25 March 2017, I went to one of your ATM machines to deposit funds to one of your clients. I made a cardless deposit to the value of R2650 but, the machine only took R2350 of it and it said the the rest of the money, R300, could not be processed.</p> <p>I tried to deposit the other R300 once I had completed the first transaction. I had put the funds in the machine and it said it was counting the money when it suddenly started to be come slow and unresponsive. The machine then said my transaction was being cancelled, I was puzzled at this point because I had not cancelled the transaction or done anything that would prompt it to do that. The machine proceeded to cancel the transaction and I was prompted to take the cash out of the machine.</p> <p>The machine never opened up so that I could take the cash and while I was waiting for it to do so, it just went to the start screen and the was a note on the screen that said no deposits could be done due to a technical issue.</p> <p>I tried to call your customer services team while I was standing in front of the machine and ended up spending close to 30 minutes listening to hold music. I could not go inside the branch because it had been closed at the time. I tried to call again on Monday, 27 March 2017 but, I spent all of my airtime before I could get through to someone. I was not able to call again until the Wednesday after because of my work schedule. I got through to a lady on that day who told me that nothing could be done by the customer services team on the phone and that I would have to visit a branch to get assistance with this.</p> <p>I stay in Lansdowne, Cape Town and the ATM where the incident occurred is located in Eersterivier, where I was visiting for the weekend. I could not visit that branch so I went to the most convenient one for me which is the branch on Adderley Street in the Cape Town CBD. The gentleman I spoke to there told me that should visit the branch in Eersterivier because the branch there is responsible for that ATM. I told him that I would not be able to go to that branch for weeks because I do not stay near it and he told me that I could ask someone else to go for me if possible. I asked my brother if he could go there for me.</p> <p>When my brother went to the branch, he discovered that the branch was closed due to renovations. Now I am sending this complaint to you because, I am frustrated by the whole situation and I really want someone to resolve this as soon as possible. It has been more than a week now and I have done everything that was asked for by your employees to resolve this and it is still isn't resolved. I just want my money back.</p> <p>Please assist me with resolving this issue.</p>