Unnaceptable Private Wealth Private Banking Service

I am writing to express my extreme dissatisfaction with the level of service I have received, and continously receive from the private banking advisors at FNB Private Wealth. My experience has been marked by a lack of responsiveness, unfulfilled promises, and a complete breakdown in communication, which I find utterly unacceptable.

Since the 29th of December, I have been attempting to resolve issues related to an incorrect order for a Samsung 4 watch and obtain the delivery status for a correct order placed on the 22nd of December. Despite my repeated attempts to contact my private banker, Sanchia, via email and telephone, I have not received any response. Furthermore, her phone number appears unreachable, exacerbating the difficulty in seeking assistance.

What is particularly distressing is the consistent advice from the private banking advisors to contact different departments for issue resolution. I fail to understand the purpose of having a private banker if I am expected to undertake the coordination among various departments to resolve my queries. This defeats the very essence of private banking services, which should offer personalized and efficient assistance.

The lack of communication and assistance has left me in a position where I am unable to cancel the incorrect order, and I have not received any updates on the delivery status of the correct order. This situation is not only inconvenient but also reflects poorly on FNB Private Wealth's commitment to providing quality service to its clients.

At this point, I am seriously considering closing my account with FNB Private Wealth and transferring my business to Investec Private Banking. The level of service I have experienced is beyond appalling, and it is clear that my concerns are not being addressed in a timely and satisfactory manner.

I urge you to investigate this matter promptly and provide a comprehensive resolution to the issues raised. I expect a timely response and a commitment to improving the service standards within FNB Private Wealth.