unnaceptable
<p>i checked my credit card balance yesterday and have noticed that fnb has not been deducting my debit orders for the repayment of my credit card this has been since march i have now got interest on my account due to negligance from fnb admin.i have contacted fnb yesterday and was transferred to different people to help me but nothing was done and i also left a message on facebook and i have not been assisted. i am taking this to the newspapers.and if fnb takes any money from my account for there negligance i will take legal action against fnb. if the debit order was cancelled by me in any way fnb needs to prove this. i think fnb should write off the payments which they made the mistake with and the interest. this is really poor service from fnb. i was not contacted by anyone from fnb to find out why there is no payments made on this card. i am taking this to the newspapers. this need to be sorted out urgently</p>
Good Day clint1005,
Please accept our sincerest apology for the frustration caused due to this matter. As per our telephone conversation, your details were escalated to Credit Card who will be in contact with you and provide you with detailed Feedback.
Thank you for allowing us the opportunity to assist you with your request.
The reference for your complaint is 938941.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good Day clint1005,
Please accept our sincerest apology for the frustration caused due to this matter. As per our telephone conversation, your details were escalated to Credit Card who will be in contact with you and provide you with detailed Feedback.
Thank you for allowing us the opportunity to assist you with your request.
The reference for your complaint is 938941.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
