Unnacceptable Private Clients Service regarding slow loung visits.

Their Private Clients Service Really Sucks!! - Denzil ****enson

I had visited the airport lounge on 3 November 2018. I checked on my FNB app how many visits I still had for the year. Past experience has taught me that I could always take 1 guest in for free.

The App said Kids were free. I left my family downstairs and went up alone to query with the receptionist with my card and the tickets if It was OK for me to bring my wife and 2 kids into the lounge. There were no objections and I was given the impression it would be free.

on 11 November I took them in again, no one indicated i would get billed.

I later refer to my card statement and saw FNB had deducted 8 X R250 from my account and reversed 6 of these transactions so In total, I was billed R500 and was totally misguided!!

There were no terms and conditions on the app to better explain why I would get billed R250 extra for this. The App painted the picture that it would all be free. The staff at the desk did not even know if I would be charged or not. FNB placed zero protocols to better protect their clients from this unknown charge and they shifted the blame to me to look at my terms and conditions. This is such BS!! If they even looked at their FNB APP explanations it painted a clear picture that I was not going to get billed.

If someone could have told me that I would be billed THEN I would have told my wife to swipe her Private Client Credit card for herself and avoided all of this!