AM
Azima M
1 reviews | Active since Mar 2009
26 Feb 2015, 13:38
Unmanned Islamic Banking Call Centre
I would like to open a term deposit. I called the Islamic banking call centre, and every time I choose investments the call drops. Eventually I chose general banking enquiries and noone answers. I left messages with the call centre twice with no call back. How can a call centre go to voicemail without ringing?
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Replies (1)
FNB (First National Bank)'s replyOfficial
26 Feb 2015, 13:55Hello azima,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 633454.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 633454.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply26 Feb 2015, 13:55
Official
Hello azima,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 633454.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 633454.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)