1 reviews | Active since May 2016

22 Sept 2016, 11:03

unlimited pre-paid sim

<p>Hi</p> <p>I app**** for a FNB unlimited sim card on the 14th September 2016, I got a call on the 15th saying that my sim card would be delivered on the 16th, waited till the 16th and no delivery, I then received an sms saying that I need to call them because my order will be cancelled.</p> <p> </p> <p>I called them and they ensured me that my order will not be cancelled and the agent promised me delivery on the 19th, which also did not happen, I called them again and I was promised delivery on the 20th by latest 12PM, guese what, that also did not happen.</p> <p> </p> <p>I eventually received the sim card and had a huge struggle with the call centre to get it activated, the card is now activated and apparently it is flagged as a pre-paid number till the 1st October which is not acceptable, </p> <p> </p> <p>FNB sells products in the middle of the month and then they do not deliver what the originally agreed upon.</p> <p> </p> <p>Service sucks!!!</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Sept 2016, 13:40
Official

Good Day Mr Britz,

Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)