Unlimited packaged - Unlimited requests - NO SIGNAL - NO CALLBACKS.... EVER!!!!???

<p>I app**** for a FNB Connect Unlimited sim, and at first was very happy with the service, turn around time and the signal - both voice and data always availible and fast. LTE connection about 90% of the time. </p> <p>Moved home from Randburg to Lonehill - where i immediatly experienced complete network failure. When inside my home, there is no service - no data connection or cellular signal - at all. This is extremely problematic, forcing me outside into the parking area should i wish to receive or make any calls. Data coverage also very weak and volitile.</p> <p>I reported this to FNB Connect call centre - 2 and a half months ago. Firstly, i was told to resent my phone - URGH!! Honestly guys, if im phoning a call centre for assistance, i have rebooted the device at least twice already. Then told take out the sim card and restart - what is removing the sim going to change about not recieving signal? If there is no signal, it wont! I did it regardless - desperate for something to happen. The agent who took my call advised that they have logged a 'call' for a technitian to contact me. </p> <p> </p> <p>Called in a week later as no feedback received - shocker! Agent who assisted advised that the case has been closed and noted the system notes indicate that i was contacted - FALSE! Was complaining about my data dissappearing, again... being told that my data was depleted the time i was home (uhm, how? if i dont have signal to use the phone let alone data, how am i utilizing data???)</p> <p>Again this call was logged and the agent promised me that a technitian would contact me - possibly come through and test signal, furthermore possilbly installing a signal booster of some sort so that my phone would work in my house. </p> <p>Again - no contact, and when last checked the case has again been closed.</p> <p> </p> <p>So, i pay every month, no service while at home, no customer care, no customer service, no problem resolution, told data is being used while home where there is no signal, and no technitian ever calls??!!</p> <p>Terrrible service FNB Connect - TERRIBLE! </p> <p>Phone your clients, follow through with faults logged, you should have systems in place to ensure these dont just fall by the way side and that they are ACTUALLY resolved to customer satisfaction.</p> <p> </p> <p>Still... present moment - still no signal at home, no offer to help - can someone please help!?</p> <p> </p> <p> </p>