1 reviews | Active since May 2017
Unlimited Package resulting in Unlimited Debits
<p>I was contacted by FNB and was asked if I would be interested in an Unlimited voice package for R399 which I thought was reasonable so I signed up. After signing up I was told there is a usage cap of 2000 minutes so essentially it is not unlimited but I did my calculations and thought it was still value for money. The first deduction was in excess of R700. My second deduction has been in excess of R800 and the statement does not reflect any calls being billed for. There were probably 30 calls made in total for the month. The package is not very functional and I would like to warn other people about the product because it is exceptionally deceptive and the marketing is very misleading. FNB Please disconnect my SIM Thanks!</p>
Good day Mr. dtmorrisby
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Mr. dtmorrisby
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
FNB has managed to sort out the error which was a billing issue but they are refunding me and my June bill is sorted. Thank you FNB :)
FNB has managed to sort out the error which was a billing issue but they are refunding me and my June bill is sorted. Thank you FNB :)
