MM
Musa M

1 reviews | Active since Apr 2019

25 Jan 2021, 22:09

Unlimited calls with FNB connect, but yet a ****!!

I joined fnb connect with the because I believed that it's the best deal compared to other networks. The package was called unlimited calls to any network but yoh I got the shock of my life this week when I was told that my Sim card have been migrated to prepaid and if I nerd to continue with the contract I should opt for an upgrade to higher package of R399. I then asked why am I migrated to prepaid, I was told that I violated certain rules which is I must not call more than 120 different numbers per month then I asked is this not unlimited, they said yes it is but I must still not call over 120 numbers. I was then confused because when I took it u was under the impression dat it's unlimited, I pay R399 to be dictated who to call how many times must I call its totally nonsense. I mean why don't they have a mechanism like vodacom or mtn to block the calls if one gave reached the limit, instead they send u sms saying ur being in breach of talk max. Fair usage policy nd they later migrate ur sim just like dat. So I suggest to all people to watch out of this fnb connect ****, I have been with this bank for years now but how I trust them with my salary if they fail to notify me a client if they need to change my contract conditions in a discreet manner rather than an sms. They can **** my account must but don't have any trace, so people be wear of FNB CONNECT ****MMMMM!!!

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Replies (2)
MM
Musa M's update26 Jan 2021, 09:26
Reviewer Update
Good day, what is the estimated time for the feedback.
MM
Musa M's update28 Jan 2021, 17:37
Reviewer Update
FNB promised to resolve my complaint with Reference no. ***NF but to my surprise I was called once and we got cut off. She later sent an sms saying she will attempt to get back to me because she's got a line problem since then nothing. Today I received an sms stating that my complaint is closed due to failing to contact me, the question is why didn't fnb call me on the fnb number if they are having a line problem.
This shows that FNB is not willing to manup and take responsibility of their actions or even try to hear side of my story instead FNB saw a way to escape this compliant by using the network issue.
So I want them to know that I will not stop until they hear my full story of the complaint even if it means I go to Ombudsman I will do so. I'm giving them a platform to defend their case but they are playing games.