********ly freezing of bank account

During or about end of February 2015 we realized that our bank account was frozen by FIRST NATIONAL BANK, without due and proper PRIOR request or any form of communication to provide them with certain documents in respect of FICA compliance and without any PRIOR notification that they intend placing the account on hold. After numerous attempts by us at branch level and finally at their Compliance department did we manage to ascertain which documents they require. Might we mention that had it not been for legal threats to bring an urgent High Court Application, and our continuous endeavors to get in touch with the correct representative, and which we managed to get hold of by pot luck, we are doubtful whether anyone would have requested us to provide them with the required documents, even until this day, and, most if not all had already been in their possession and furnished by us on various separate instances.<br> <br> Notwithstanding their undertaking to expedite the matter and to unfreeze our account the instance they receive the documents, did they persist with their ******** actions by failing to unfreeze the account.