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willow.constantine willow.constantine
1 reviews | Active since Jul 2017
24 Jan 2019, 12:40
********ly freezing my account
FNB just froze all my accounts making my life totally impossible. I have submitted tax documents TWICE which were never acknowledged. When I call to sort it out no one answers.
This is completely useless and now I'm dealing with the consequences of your team failing to do their jobs!
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Replies (1)
FNB (First National Bank)'s replyOfficial
24 Jan 2019, 14:26Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply24 Jan 2019, 14:26
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)