TS
TUCKER S

1 reviews | Active since Jan 2019

11 Jan 2019, 10:26

********L ACCOUNT HOLD

I AM AN FNB CLIENT AND HAVE BOTH MY BUSINESS AND PERSONAL ACCOUNT, SOME TIME IN NOVEMBER BOTH MY ACCOUNTS WERE PLACED ON HARD HOLD AFTER FINDING OUT FNB HAD MENTIONED THAT ABSA HAD INSTRUCTED THEM TO DO SO, I HAD QUERIED THE MATTER AND IT HAD COME TO ME THAT THERE WAS A CIVIL DISPUTE BETWEEN ABSA AND ME AND NOT THAT OFF *****. SO I HAD ASKED FNB WHAT WAS THE REASON AND IF THEY COULD PROVIDE ME WITH A VALID CASE NUMBER OR ANY VALID INDICATION OFF *****, THEY HAD NO VALID REASON TO HOLD BOTH MY ACCOUNTS ON ***** BASIS. SO I HAD SPOKEN TO THE MAIN INVESTIGATOR HAD HE HAD MENTIONED THAT THEY HAD HELD THE ACCOUNT FOR ABSA FOR RECOVERY OFF FUNDS, SO I HAD PUT TO HIS ATTENTION THAT THIS IS NOTE A ***** MATTER AND THAT THIS IS A CIVIL DISPUTE BUT UNFORTUNATELY HE WAS NOT GETTING IT, I FURTHER REQUESTED FOR VALIDITY IN THIS MATTER AND UP UNTIL TODAY HE HAS NOT PROVIDED WITH ANY VALID CASE NUMBER OR PROOF OF ********** TRANSACTIONS. I WAS VERY SURPRISED TO FIND OUT THAT FNB IS NOW ACTING AS A DEBT COLLECTOR FOR THIRD PARTIES AND HOLDING CONSUMERS ACCOUNTS UNDER ***** BASIS. REFRAIN FROM DEALING WITH FNB.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jan 2019, 13:05
Official
 Good Day Mr. Selwin, 

Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
 
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback. 

Kind Regards, 
Hello Peter Complaints Team 
*** (option one)