******** use of privacy information

FNB implemented an additional biometric security level checking my facial features with that kept at Home Affairs. This piece of technology does not work. Example: The need to transfer money from a cheque to a credit account usually happens when a transaction is declined. No problem. I will use my banking app to transfer money so I can make the purchase. Instead of using the normal OTP and finger print recognition process, FNB thought it good to add an additional level of complexity by forcing an additional facial recognision process. This requires me to remove my mask in the store, stand there like a fool moving my head from left to right hoping to finalise the transfer. This is the second time this happened and neither times was I able to move beyond this point. I decided to rather go and read up about this security level so I can better understand it ... but there is no info on the FNB site. And lastly, my personal information (which includes my facial features / foto) supp**** to Home Affairs may not be shared with anyone without my approval. At NO point did I agree for FNB to have access to my photo to verify banking transactions.