1 reviews | Active since Oct 2018
******** holding placement
Dear Sir/Lady
I'm reaching out to you as a complainant about my FNB, Business Cheque Account.
I recently discovered that my bank account was frozen for no reason, as I tried to make transactions yesterday and the day before that. This is really undermining as I had not gotten any notification whatsoever from any of the FNB staff members. Because of FNB's decision, my newly established business is suffering and i'm facing problems each and everyday from my clients; as each and everyone of their complaints build up daily because of this hold placed on my account.
I urge you to release this hold as soon as possible in order to resume my business with both my clients and FNB.
Good day Malesa Manaka,
I tried contacting you on the number provided, to no avail.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Malesa Manaka,
I tried contacting you on the number provided, to no avail.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)