******** deduction
<p>I got retrentched January. Had a personal loan with FNB. Insurance tool over from March 2016. September got a call from FNB informing me I am one month in arrears. Explained that insurance was responsible for that, was informed that I needed to provide certain documents for insurance to continue. Promised to gather all required documents and email back to them first thing next day. An hour later, money was deducted from my cheque account. October 7 insurance settled the account. </p> <p>Went to the branch to make a reversal, was informed that internal transaction can't be reversed. Was referred to collections dpt. Was referred to another section to where there was no answer ********** /2. </p> <p>I want my money back or a good explanation as I am currently unemployed. Have since closed the cheque account. Have been a client of FNB for over 10 years. Didn't expect to be taken advantage of like this.</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
9
9
Thank you hellopeter for your assistance with this matter. FNB paid back my money back in full. My star rating remains as I feel I didn't have to go through the stress I went through if only all the people I interacted with at FNB were professional.
Thank you hellopeter for your assistance with this matter. FNB paid back my money back in full. My star rating remains as I feel I didn't have to go through the stress I went through if only all the people I interacted with at FNB were professional.