mM
malefo M

1 reviews | Active since Jul 2016

21 Jul 2016, 14:38

******** debit order

<p>I received a call from your collections department regarding the arrears on my loan acc. I made an arrangement that i will pay R100 monthly via cash towards my fees..</p> <p>To my suprise my account was debited for an amount of r300..</p> <p>When i called to find out why was ny acc debited i was told that my account was debited because i was uncooperative. Just cause i dont know my pay day,my bank acc number im consider as uncooperative customer.. She was spitful and debited my acc..tht money was for ny daughter's upkeep.. If i dont get my money before 6pm today im going to log a formal complaint with PASA </p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Jul 2016, 13:00
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 969543

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)

mM
malefo M's update16 Aug 2016, 07:30
Reviewer Update

I haven't received feedback for wht i asked yet my hello Peter is closed... I wanna know why was a set off done on my acc after i made an arrangement to pay the account.. Im thinking of taking my business elsewhere.. Ur services r appalling