CL
Carla L
1 reviews | Active since Jun 2017
27 Nov 2018, 11:40
******** debit from Loan Unlimited
I had an ******** debit taken from my cheque account of R449 from Loans Unlimited this morning 27 November 2018, when I phoned FNB this morning that the call centre agent informed my that I need to contact FNB again tomorrow morning 28 November 2018 which I just do not understand why I should phone a day later.
I am desperate for the money as I have no money now to pay for groceries and patrol to get home tonight.
I need the R449.00 reversed with immediate effect and Loans Unlimited been blocked from any further deductions to be taken from my account.
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Replies (2)
FNB (First National Bank)'s replyOfficial
27 Nov 2018, 13:59Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
Hello Peter Complaints Team
*** (option one
FNB (First National Bank)'s reply27 Nov 2018, 13:59
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
Hello Peter Complaints Team
*** (option one
CL
Carla L's updateReviewer Update
28 Nov 2018, 12:40Good day,
I tried phoning FNB ***** department again today to have the debit of R449 reversed that Loans Unlimited deducted. The FNB call centre agent yesterday advised that I phone today to get the charges reversed as the deduction only went through yesterday. The ***** department number ********** keep diverting to the Cellphone Banking call centre. I have tried 8 times to get through to be ***** line but to no avail. I need to R449 reversed as soon as possible. I have also tied contact Loans Unlimited as well but the voicemail keeps says that there is no one at that extension. Please assist urgently as I have tried everything.
CL
Carla L's update28 Nov 2018, 12:40
Reviewer Update
Good day,
I tried phoning FNB ***** department again today to have the debit of R449 reversed that Loans Unlimited deducted. The FNB call centre agent yesterday advised that I phone today to get the charges reversed as the deduction only went through yesterday. The ***** department number ********** keep diverting to the Cellphone Banking call centre. I have tried 8 times to get through to be ***** line but to no avail. I need to R449 reversed as soon as possible. I have also tied contact Loans Unlimited as well but the voicemail keeps says that there is no one at that extension. Please assist urgently as I have tried everything.