Unknown transaction

Another transaction of R2,394.33 was deducted from my account. I reported the matter in May 2025; until today nothing has been done. Every month I have to call the bank to reverse the money, and there is a fee charged for that. An FNB consultant by the name of Mpilo Mdluli emailed me in July 2025 to say he is investigating the matter, and he gave me the reference number ***NF untill today nothing has been done.